1. Introduction
Pet Realm ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications (collectively, the "Service").
By using Pet Realm, you agree to the collection and use of information in accordance with this policy. This policy applies to all users of our platform, including pet owners, shop owners, and service providers across the Republic of Maldives.
2. Information We Collect
2.1 Personal Information
- Name, email address, and phone number
- Island and atoll location within the Maldives
- Payment information (bank account details for transfers)
- Identity verification documents for business accounts
- Profile photos and shop images
2.2 Pet Information
- Pet names, species, breeds, and ages
- Pet photos and health records
- Vaccination history and medical information
- Behavioral notes and special requirements
2.3 Usage Information
- Device information and IP addresses
- Browsing history and search queries on our platform
- Purchase history and service bookings
- Communication records with customer support
3. How We Use Your Information
3.1 Service Provision
- Processing orders and facilitating deliveries across Maldivian islands
- Booking and managing pet service appointments
- Providing customer support and resolving issues
- Maintaining and updating your account and pet profiles
3.2 Communication
- Sending order confirmations and delivery updates
- Pet health reminders and vaccination notifications
- Marketing communications about relevant products and services
- Important platform updates and policy changes
3.3 Improvement and Analytics
- Analyzing usage patterns to improve our platform
- Personalizing product recommendations
- Ensuring platform security and preventing fraud
- Conducting market research for better services
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure servers with regular security updates
- Access controls limiting who can view your information
- Regular security audits and vulnerability assessments
- Secure payment processing compliant with banking regulations
5. Your Privacy Rights
5.1 Access and Control
- Access and download your personal data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Opt out of marketing communications
- Request data portability to another platform
5.2 Exercising Your Rights
To exercise any of these rights, contact us at privacy@petrealm.mv or through your account settings. We will respond within 30 days of receiving your request.
6. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or through our platform. Your continued use of Pet Realm after such modifications constitutes your acceptance of the updated policy.